Online Admin (E-Commerce Live Hosting)

Join MyRainbow as an Online Admin and play a pivotal role in managing our e-commerce platforms with live hosting support. This dynamic position is perfect for detail-oriented individuals who thrive in fast-paced digital environments. You'll ensure seamless customer interactions, manage live chats, and provide top-notch support for our online store in Bandung.

MyRainbow is a leading e-commerce platform dedicated to delivering exceptional customer experiences. With a strong focus on innovation and customer satisfaction, we're committed to creating a dynamic and inclusive work environment. As an Online Admin, you'll be part of a team that drives our success and helps us achieve our goals.

📋 Tanggung Jawab Pekerjaan

• Manage live chat interactions with customers, providing prompt and efficient support.
• Handle customer inquiries and complaints, ensuring high levels of customer satisfaction.
• Monitor and manage our e-commerce platforms, ensuring they are running smoothly and efficiently.
• Provide technical support for our online store, including troubleshooting and problem-solving.
• Assist in the development and implementation of new features and improvements for our e-commerce platforms.
• Maintain accurate and up-to-date records of customer interactions and support activities.
• Collaborate with the marketing and sales teams to ensure a seamless customer experience.
• Stay up-to-date with the latest trends and best practices in e-commerce and customer support.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a similar role, preferably in the e-commerce industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in using e-commerce platforms such as Shopify, WooCommerce, or Magento.
• Familiarity with live chat tools such as Zendesk, LiveChat, or Intercom.
• Good understanding of customer service best practices and industry standards.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in a related field is a plus, but not required.

🛠️ Keahlian

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