L2 Technical Support Specialist

Join Satellite Office as an L2 Technical Support Specialist and become part of a dynamic team dedicated to delivering exceptional technical solutions. From day one, you'll have access to comprehensive learning opportunities, mentoring, and support to help you reach your full potential. Located in the vibrant city of Canggu, Bali, you'll be at the heart of a thriving community where innovation and collaboration are key.

As an L2 Technical Support Specialist, you'll be the first point of contact for our clients, providing them with the technical expertise they need to resolve their issues efficiently. You'll work closely with our team of experts to ensure that every problem is addressed with the highest level of professionalism and care. This role offers a unique opportunity to grow both personally and professionally, with the chance to work on a diverse range of projects and technologies.

📋 Tanggung Jawab Pekerjaan

• Provide Level 2 technical support to clients, resolving complex technical issues and ensuring smooth operation of our systems.
• Work closely with our team of experts to develop and implement technical solutions that meet our clients' needs.
• Conduct thorough troubleshooting and diagnostics to identify and resolve technical problems.
• Document and maintain accurate records of all technical issues and solutions.
• Collaborate with cross-functional teams to ensure that technical support is integrated into our overall service delivery.
• Stay up-to-date with the latest trends and developments in the technical support industry.
• Provide training and mentoring to junior team members, fostering a culture of continuous learning and improvement.
• Contribute to the development of best practices and procedures for technical support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, with a strong background in troubleshooting and problem-solving.
• Proficient in using technical support tools such as ServiceNow, Zendesk, and Jira.
• Strong knowledge of networking principles and protocols, including TCP/IP, DNS, and DHCP.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.
• Ability to work independently and as part of a team in a fast-paced environment.
• ITIL Foundation certification is a plus.

🛠️ Keahlian

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