Customer Experience Specialist (Malaysian Language) - Indonesian Citizens Only

Transcosmos · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 8,000,000 - Rp 9,000,000 per bulan

Join Transcosmos, a global leader in customer experience solutions, as a Customer Experience Specialist fluent in Malaysian language. This is a unique opportunity for Indonesian citizens to work in a dynamic, multicultural environment while serving customers across Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. You'll be part of a team dedicated to enhancing customer satisfaction through innovative solutions and exceptional service.

As a Customer Experience Specialist, you'll handle customer inquiries, complaints, and feedback daily, using tools like Zendesk and Salesforce. You'll also work closely with our team in Malaysia to ensure seamless communication and consistent service quality.

This role offers a competitive salary of IDR 8,000,000 - 9,000,000 per month, along with opportunities for professional growth and development in a fast-paced, international company.

📋 Tanggung Jawab Pekerjaan

Handle customer inquiries, complaints, and feedback through various channels, including phone, email, and chat.
Use Zendesk and Salesforce to manage and track customer interactions efficiently.
Collaborate with the team in Malaysia to ensure seamless communication and consistent service quality.
Monitor and analyze customer feedback to identify trends and areas for improvement.
Provide excellent customer service, ensuring high satisfaction and retention rates.
Participate in training and development programs to enhance your skills and knowledge.
Contribute to the development of customer experience strategies and initiatives.
Maintain accurate and up-to-date customer records and information.

🎓 Kualifikasi & Syarat

Fluent in Malaysian language, both written and spoken.
Minimum of 2 years of experience in customer service or a related field.
Proven experience using Zendesk and Salesforce.
Strong communication and interpersonal skills.
Ability to work in a multicultural environment and adapt to different customer needs.
Bachelor's degree in Business, Communications, or a related field.
Certification in customer service or a related field is a plus.
Indonesian citizenship.